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Company has created 37 Jobs to date

GALWAY and CHELMSFORD, Mass., 13 June 2011 — Aspect, a global provider of customer contact and Microsoft platform solutions, marked the official launch of its Galway-based operations and opening of two new facilities in Galway, on 13 June, 2011 at 12:00pm. The new Aspect facilities began operations in December, 2010 to deliver customer technical support, provide software production and distribution, and serve as a shared services centre for select administrative functions. The two facilities, one located at The IDA Business Park, Dangan and a second at the Claregalway Corporate Park, Claregalway, Co. Galway, have brought 37 new jobs to Galway to date.

The Aspect opening ceremony took place at the Glenlo Abbey Hotel, Bushy Park, Galway, where the Minister for State at the Department of Jobs, Enterprise and Innovation, Mr. John Perry presided over the event and reception attended by members of the local business community. The Mayor of Galway City, Michael Crowe, also officiated the opening, joined by Aspect Chief Financial Officer Mike Provenzano, Senior Vice President Mark King and Vice President Shawn Garrett.

Speaking at the opening ceremony, Minister Perry said, “Aspect is an excellent addition to the thriving technology sector in Ireland and endorses Ireland’s international reputation as a leading location for global software and IT services.  Having distinguished itself as a global industry leader with its customer contact solutions, Aspect’s expansion in Ireland is creating employment opportunities across a range of high value activities which are strategically important to the company’s overall operations.”

Mark King, senior vice president, Europe and Africa for Aspect said, “The opening of this strategically important operation in Galway presents significant opportunities for Aspect business expansion. The availability of a multilingual workforce, high calibre software engineers trained at exceptional 3rd level institutions in Galway, such as the National University of Ireland, Galway and the Galway-Mayo Institute of Technology, along with the support of IDA Ireland further exemplifies the decision to locate in Galway is the right one for Aspect.”

“The official expansion of Aspect’s European operations in Ireland lets us take advantage of this dynamic marketplace to manage growth in this region while providing the highest levels of service to companies who are looking to leverage the latest communications technologies to drive the optimal customer experience,” said Mike Provenzano, chief financial officer, Aspect.

The Galway facilities will provide technical support to Aspect customers in Europe, the Middle East, Africa and some parts of the Asia Pacific region. Products and platforms supported by staff in Galway will include Aspect’s unified communications applications for the contact centre, its flagship unified contact centre platform, Aspect® Unified IP®, and the company’s workforce optimisation suite.

About Aspect
Aspect builds customer relationships through a combination of customer contact software and Microsoft platform services/solutions. For more information, visit http://www.aspect.com.

Follow Aspect on Twitter at http://www.twitter.com/AspectUC. Read our blogs at http://blogs.aspect.com.

Aspect, Unified IP and Aspect Software are either trademarks or registered trademarks of Aspect Software, Inc., in the United States and/or other countries. The names of other companies and products mentioned herein may be the trademarks of their respective owners.

For Aspect
Michael Gray
Gray Associates
Tel: +44 (0)20 8224 2315
michael@grayassociates.co.uk

Jenny Thornton
Aspect
Tel: +44 (0)20 8589 1000
jenny.thornton@aspect.com

For IDA Ireland
Gillian Kelly
Press and PR Executive
IDA
Tel: (0)1 6034190

The opening of this strategically important operation in Galway presents significant opportunities for Aspect business expansion. The availability of a multilingual workforce, high calibre software engineers trained at exceptional 3rd level institutions in Galway, such as the National University of Ireland, Galway and the Galway-Mayo Institute of Technology, along with the support of IDA Ireland further exemplifies the decision to locate in Galway is the right one for Aspect.Mark King, senior vice president, Europe and Africa for Aspect