Aspect Software, Inc. is a global provider of customer contact and Microsoft platform solutions marked. The official launch of its 2 Galway-based operations was in 2011. It delivers customer technical support, provides software production and distribution, and serve as a shared services centre for select administrative functions. The two facilities, one located at The IDA Business Park, Dangan and a second at the Claregalway Corporate Park, Claregalway, Co. Galway, have brought 37 new jobs to Galway to date.
The Galway facilities provide technical support to Aspect customers in Europe, the Middle East, Africa and some parts of the Asia Pacific region. Products and platforms supported by staff in Galway included Aspect’s unified communications applications for the contact centre, its flagship unified contact centre platform, Aspect® Unified IP®, and the company’s workforce optimisation suite