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Appointment System

From January 1st 2000 an appointment system will be introduced for the afternoon and evening surgeries at our Turloughmore and Claregalway medical centres. The morning surgeries at Turloughmore will continue to operate on a walk in basis (first come, first served).

This partial appointment system is designed to provide a more comfortable and efficient service for our patients. We anticipate that it will result in less crowding, and a significant reduction in the time that patients spend in the waiting room prior to being seen.

The appointment system will be administered by our secretarial staff and will be managed by Orla, our practice manager. Doctors will not generally be involved in the making of appointments. Appointments can be made by telephone or in person.

A standard ten-minute appointment will be offered to each patient. Longer consultations will be facilitated when necessary—an increased fee will be charged in these instances.

Patients who attend in the afternoon and evenings without an appointment will be seen if and when a time is available, or when the problem is considered to be urgent. Patients with non-urgent problems who do not have an appointment may be asked to accept an appointment with whatever doctor is available, or to return at another time, to see the doctor of their choice.

Occasionally one of the doctors will be required to leave the surgery to attend to an urgent housecall, or to attend to a seriously ill patient in the surgery. If this happens the ill patient will be given priority and as a result the appointment system may not always run exactly on schedule. We ask for your understanding and co-operation when this occurs.

No appointment is necessary for the issue of repeat certs/prescriptions where a consultation with the doctor is not required. All requests for certs/prescriptions will be dealt with on a same day basis.

To make an appointment please phone 091 797106/797187 (between 9am–5pm)

It is our policy to offer patients a choice of doctor whenever possible and to facilitate patient needs with regard to appointment times. If a patient has to cancel an appointment, early notice of cancellation, either by phone or in person, would be much appreciated.